Practical, human-centred services that improve how work really happens.
Tailored to Me offers focused support that help organisations understand why performance varies — and where change will make a meaningful difference.
Our work applies Human Factors and systems thinking to everyday organisational challenges, making complexity structured, visible and actionable.
Human Factors in Business - Taster Session
A 60-minute interactive session for leaders and people teams experiencing performance, engagement, or retention challenges.
Delivered at no cost and with no obligation.
Overview:
This session introduces Human Factors thinking in a business context and shows how everyday performance issues often arise from system design, rather than individual failure.
It provides a shared language for understanding work, surfacing early signals of systemic friction, and identifying where deeper exploration may be valuable.
This session is useful when:
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Performance issues are visible, but the conditions driving them have not yet been clearly mapped
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There is a desire to move beyond individual fixes or blame-based narratives
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Leaders want a clearer picture of how work is really happening
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Teams are exploring change but want to avoid unnecessary complexity
What to expect:
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A practical introduction that connects everyday performance issues to the system conditions that may be shaping the issue
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Realistic, work-based examples rather than abstract theory
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Structured reflection and discussion suited to leadership and people teams
Leadership and Employee Training
Practical training that helps people understand how systems shape behaviour and performance.
Overview:
These workshops support leaders and teams to recognise how decisions, processes, communication, and constraints interact in everyday work — and how small, proportionate changes can improve outcomes.
Programmes are designed based on organisational needs, audience, and depth of focus. It is tailored to context and designed to be reflective, calm, and non-blaming.
This session is useful when:
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How work is actually experienced vs. how it is assumed to work
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The impact of system design on behaviour and performance
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Identifying opportunities for micro-redesign in everyday work
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Improving learning without blame or oversimplification
Systemic Diagnostics
A focused, evidence-led diagnostic delivered within a clearly defined scope to surface the systemic factors shaping performance, friction, and operational strain.
Overview:
Drawing on interviews, surveys, document review, observation and Human Factors methods, we examine how formal expectations, lived experience and operational realities interact across the organisation.
Rather than isolating individual behaviours, the diagnostic makes system interactions visible — supporting proportionate, evidence-based action.
This diagnostic is useful when:
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The underlying causes of a performance problem are unclear or disputed
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Burnout, attrition, or operational friction keeps re-emerging
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Leaders need clarity before investing in change initiatives
What the diagnostic provides:
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A structured, evidence-informed picture of how performance is being shaped across the system
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A prioritised view of likely systemic contributors, not just surface symptoms
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Insight that supports prioritisation, risk reduction, and measurable improvement
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Clear, practical next steps within the defined scope
How the results are used:
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To support targeted interventions
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To inform leadership decisions
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To align teams around shared understanding of systemic contributors
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To strengthen delivery and reduce avoidable friction
Typical next step:
Action is then focused where it matters most based on evidence rather than assumption. This may include redesign within the agreed scope, leadership action, capability development, or targeted training.
Where issues are persistent or unclear, a systemic diagnostic provides a structured way to explore likely contributing factors and define proportionate action.
Diagnostic engagements are scoped based on organisational context. Initial work typically ranges from £2,500 to £10,000, with more comprehensive systemic diagnostics extending beyond this depending on scope and depth of analysis.
Not sure which service is right?
Many organisations begin with a short conversation or taster session to clarify what’s really going on before deciding on next steps.
If you’re unsure where to start, we’ll help you choose an approach that fits your context — without over-engineering or unnecessary complexity.
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