Practical, human-centred services that improve how work really happens.
Tailored to Me offers focused support that help organisations understand why performance varies — and where change will make a meaningful difference.
Our work applies Human Factors and systems thinking to everyday organisational challenges, making complexity structured, visible and actionable.
Human Factors in Business - Taster Session
A 45-minute interactive session for leaders and people teams experiencing performance, engagement, or retention challenges.
Delivered at no cost and with no obligation.
Overview:
This session introduces Human Factors thinking in a business context and shows how everyday performance issues often arise from system design, rather than individual failure.
It provides a shared language for understanding work, surfacing early signals of systemic friction, and identifying where deeper exploration may be valuable.
This session is useful when:
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Performance issues are visible, but the conditions driving them have not yet been clearly mapped
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There is a desire to move beyond individual fixes or blame-based narratives
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Leaders want a clearer picture of how work is really happening
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Teams are exploring change but want to avoid unnecessary complexity
What to expect:
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A practical introduction that connects everyday performance issues to the system conditions that may be shaping the issue
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Realistic, work-based examples rather than abstract theory
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Structured reflection and discussion suited to leadership and people teams
Human Factors in Organisational Performance - Half Day Foundation
A practical half-day introduction to how people, teams and organisational conditions interact to shape performance.
This course explores
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Why Human Factors
What Human Factors is, why it matters to organisational performance, and how it complements other approaches to improving work.
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Human Performance
How attention, workload, competing demands, decision-making, adaptation and context influence what people do at work.
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Team Performance
How communication, coordination, shared understanding, competing priorities and team conditions influence collective performance.
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Organisational Performance
How policies, processes, technology, resources, measures, leadership decisions and wider organisational conditions can shape the way work is performed.
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Looking Beyond the Individual
How a Human Factors lens reframes "what went wrong" questions around the conditions that may have contributed to an outcome, rather than focusing solely on the person closest to it.
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Bringing the System Together
Applying a Human Factors lens across individual, team and organisational levels to develop a richer understanding of performance.
The course is particularly useful for organisations that want to:
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Introduce employees to Human Factors and systems thinking
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Build a shared language for discussing how work is performed
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Help teams look past individual actions when something goes wrong
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Encourage more thoughtful conversations about how work could be improved
A defined foundation course, grounded in your context
The core course content remains consistent so that participants receive a structured foundation in Human Factors. Examples and discussion can be contextualised to the organisation and audience without changing the underlying course.
More specialised or organisation-specific training can be explored separately where there is a clear need.
What participants should leave with
Participants should leave with a practical way of thinking about performance that goes beyond the individual, and a greater awareness of how everyday working conditions can influence what people do.
Where this fits alongside our other work
For many organisations, this session is a natural starting point — providing a practical introduction to Human Factors thinking before more targeted work is considered, such as a Systemic Diagnostic focused on a particular team, function or performance issue.
Duration: Half-day, approximately 3.5 - 4 hours, including breaks
Format: In-person or virtual
Group size: Typically up to 20 participants. Where appropriate, sessions can be delivered to teams or similar peer groups to support open discussion and practical application.
Audience: Suitable for employees at all levels, including operational teams, managers, leaders and People/HR professionals.
Overview
Performance is rarely determined by individual capability alone. It emerges from the interaction between people, tasks, teams, technology, processes, priorities and the wider organisational environment.
This half-day foundation course introduces Human Factors — the same discipline used to understand performance and risk in aviation, healthcare and the nuclear industry — as a practical way of understanding those interactions in a commercial organisation.
Participants explore the factors that influence individual performance, how teams coordinate and adapt, and how wider organisational conditions shape the way work is actually carried out.
Through realistic organisational scenarios, discussion and practical exercises, the course helps participants move past first impressions of "who did what" and start asking what conditions made that outcome more likely.
For organisations, the session builds a shared vocabulary for discussing performance issues without defaulting to individual blame, and can help surface areas where more targeted investigation or improvement work may be valuable.
Systemic Diagnostics
A focused, evidence-led diagnostic delivered within a clearly defined scope to surface the systemic factors shaping performance, friction, and operational strain.
Overview:
Depending on the scope, the diagnostic may draw on interviews, surveys, document review, observation and Human Factors methods to examine how formal expectations, lived experience and operational realities interact across the organisation.
Rather than isolating individual behaviours, the diagnostic makes relationships across the wider system visible — helping organisations develop a clearer understanding of what may be contributing to the issue before deciding where to act.
This diagnostic is useful when:
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The underlying causes of a performance problem are unclear or disputed
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Burnout, attrition, or operational friction keeps re-emerging
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Leaders need greater clarity before investing in change initiatives
What the diagnostic provides:
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A structured, evidence-informed picture of how performance is being shaped across the system
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A prioritised view of likely systemic contributors
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A visual representation of important relationships and contributing conditions
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Insight to support prioritisation, risk reduction and improvement planning
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Clear, practical next steps within the defined scope
How the results are used:
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To support more targeted interventions
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To inform leadership decisions
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To align teams around shared understanding of systemic contributors
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To identify where further investigation, redesign or capability development may add value
Typical next step:
Action can then be focused where it matters most, based on evidence rather than assumption.
Depending on what the diagnostic identifies, this may lead to leadership action, targeted training, changes to how work is designed or managed, or a separately scoped programme of implementation or redesign support.
Where issues are persistent or unclear, a systemic diagnostic provides a structured way to explore likely contributing factors and define proportionate action.
Systemic Diagnostic engagements start from £4,500. Final scope and investment depend on the complexity of the issue and the depth of analysis required.
Not sure which service is right?
Many organisations begin with a short conversation or taster session to clarify what’s really going on before deciding on next steps.
If you’re unsure where to start, we’ll help you choose an approach that fits your context — without over-engineering or unnecessary complexity.
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